Return Policy

If you wish to return a product purchased from Eilersencushion.eu, you must notify us of your decision within 14 days of receiving the product. You can communicate your decision to return a product by sending us a letter or an email.

Simply refusing to accept delivery or failing to collect the product from the carrier does not qualify as a valid return.

After notifying us, you must return the product without undue delay and no later than 14 days after informing us of your decision. Returns must be shipped to the return address we will provide when you contact us.

Once we have received the returned product, we will process your refund as quickly as possible and no later than 14 days from the date we receive the returned product. Refunds will be made to the original payment method.

Please note that products made especially for you — customized or personalized items — are not eligible for return.